Terms & Conditions of Commercial Governance

1. Single Merchant of Record (MoR) & Corporate Identity

QUOSMYN GROUP is the sole corporate umbrella, contracting merchant of record (MoR), primary billing authority, tax remitter (GST), and central digital custodian for all operating divisions and subdomains:

2. Operating Divisions & Specialized Commercial Tiers

QUOSMYN GROUP operates a three-tier commercial model with distinct terms of fulfillment, inspection, and delivery:

• QUOSMYN MAISON (maison.quosmyn.com): Supreme Haute Horlogerie and celestial bespoke atelier. Operates strictly on made-to-order bespoke patron allocations with certified provenance, hand-engraved metallurgy, and armored priority air transit.
• QUOSMYN LUXURY (luxury.quosmyn.com): Prestige designer lifestyle heirlooms, weighted obsidian chess monoliths, and high-ticket festive gifting. Fulfilled in signature navy vault unboxing packaging with doorstep Cash on Delivery (COD).
• QUOSMYN BAZAAR (bazaar.quosmyn.com): Direct-to-Consumer (D2C) velocity retail offering smart electronics, home innovations, and lifestyle accessories with 1-click cash-on-delivery starting at ₹299.

3. Legal Metrology & Price Transparency (Rule 6 Declarations)

In accordance with the Legal Metrology (Packaged Commodities) Rules, 2011 and Rule 4(2) of the Consumer Protection (E-Commerce) Rules, 2020:

• All-Inclusive Pricing: All prices displayed on product listings and checkouts are in Indian Rupees (INR ₹) and represent the final Maximum Retail Price (MRP), inclusive of all applicable Goods and Services Tax (GST), cess, and standard courier transit.
• Breakup Transparency: Any applicable courier handling or optional express dispatch fee is explicitly disclosed to the consumer prior to final order confirmation. Zero hidden fees or unauthorized post-checkout surcharges are levied.
• Country of Origin: All goods manufactured or marketed disclose the Country of Origin as India (or relevant foreign provenance where specified in bespoke horological metallurgy).
• Packer & Marketer: Packaged and marketed under the corporate quality standards of QUOSMYN GROUP.

4. Tiered Cancellation, Return & Refund Policy (Mandatory Rule 4(3))

QUOSMYN GROUP guarantees transparent consumer redressal tailored to the craftsmanship nature of each operating house:

A. QUOSMYN BAZAAR (Consumer D2C Products)

• 7-Day Replacement Guarantee: Any product received with transit damage, physical defect, or specification mismatch will be replaced at zero cost within 7 days of delivery.
• Refund Protocol: If an exact replacement unit is unavailable, a 100% full refund will be credited directly to the customer's bank account / original payment source within 5 to 7 business days following reverse pickup inspection.
• Zero Cancellation Fee: Customers may cancel unshipped orders at any point prior to dispatch without penalty.

B. QUOSMYN LUXURY (Prestige Heirlooms & Executive Vaults)

• Doorstep Inspection & COD: Patrons may inspect the exterior condition of the signature vault package before accepting delivery.
• 7-Day Defect Warranty: Replacements are immediately dispatched if any mechanical or structural defect is verified.
• ₹299 Advance COD Reservation Fee: To prevent fraudulent phantom orders on high-ticket artifacts, a nominal ₹299 advance deposit is processed. This deposit is 100% credited toward the order total. If QUOSMYN cannot fulfill the order, the ₹299 is refunded in full within 48 hours. If a customer refuses verified delivery without damaged-parcel cause, the ₹299 is retained strictly to offset two-way courier logistics costs.

C. QUOSMYN MAISON (Bespoke Haute Horlogerie & Astronomical Art)

• Made-to-Order Custom Exemption: In accordance with Section 16 of the Sale of Goods Act, 1930 and global commercial norms, creations that are individually forged, engraved with patron dedications, or metallurgical custom commissions are non-cancellable once forging begins.
• Craftsmanship & Authenticity Guarantee: Every Maison timepiece is backed by lifetime authenticity certification and an artisanal warranty covering mechanical movement integrity.

5. Payment Processing & Banking Tokenization

QUOSMYN GROUP processes digital transactions exclusively through Reserve Bank of India (RBI) authorized payment aggregators (including Razorpay, Cashfree, or equivalent scheduled bank gateways).

• Zero Sensitive Storage: QUOSMYN GROUP never stores, logs, or views customer credit card numbers, debit card numbers, or CVV credentials on its servers.
• RBI Tokenization: All recurring or saved card parameters comply with mandatory RBI Card-on-File Tokenization (CoFT) guidelines.

6. Limitation of Liability & Corporate Shield

To the maximum extent permitted by applicable Indian law:

• Liability Cap: The total aggregate legal liability of QUOSMYN GROUP, its directors, officers, and subsidiaries for any claim arising out of or related to the purchase or use of any product or service shall be strictly limited to the actual amount paid by the consumer for the specific product giving rise to the claim.
• Exclusion of Consequential Damages: In no event shall QUOSMYN GROUP be liable for indirect, incidental, punitive, or consequential damages, including loss of profits, commercial interruption, or third-party reputational claims.

7. Force Majeure (Unforeseen Disruptions)

QUOSMYN GROUP shall not be deemed in breach of its obligations or liable for delays in fulfillment, courier transit, or communication resulting from acts of God, extreme natural disasters, pandemic lockdowns, air cargo embargoes, armed conflict, civil unrest, telecommunication or national internet blackouts, or government regulatory actions beyond reasonable institutional control.

8. Intellectual Property & Anti-Counterfeiting

All trade names, trademarks, service marks, brand logos, 3D product CAD renderings, editorial texts, and architectural UI designs associated with "QUOSMYN", "QUOSMYN GROUP", "QUOSMYN MAISON", "QUOSMYN LUXURY", and "QUOSMYN BAZAAR" are the exclusive intellectual property of QUOSMYN GROUP.

Any unauthorized manufacturing, reproduction, counterfeit sale, reverse engineering, or cyber-squatting of QUOSMYN marks constitutes an actionable offense under the Trade Marks Act, 1999 and the Copyright Act, 1957, attracting both civil injunction and criminal prosecution.

9. Statutory Grievance Redressal Mechanism (Consumer Protection Rules, 2020)

In accordance with Rule 4(4) and Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020, the designated Grievance Redressal Officer for QUOSMYN GROUP and all its subsidiaries is published below:

10. Governing Law, Arbitration & Exclusive Jurisdiction

These Terms & Conditions and any commercial dispute arising between a user/patron and QUOSMYN GROUP shall be governed and interpreted in accordance with the substantive laws of the Republic of India.

• Arbitration: Any unresolved dispute, difference, or controversy shall be referred to and conclusively resolved by binding arbitration under the Arbitration and Conciliation Act, 1996 by a sole arbitrator appointed mutually. The seat and venue of arbitration shall be New Delhi, India, and proceedings shall be in English.
• Exclusive Judicial Jurisdiction: Subject to arbitration, the competent courts situated in New Delhi, India shall possess exclusive territorial and subject-matter jurisdiction.

11. Contact & Legal Notices

Official legal notices, regulatory correspondence, or institutional inquiries must be served in writing to:
QUOSMYN GROUP — Legal & Corporate Affairs
Email: corporate@quosmyn.com / desk@quosmyn.com
Telephone: +91 8603550120